Thank your for purchasing your Azure items from Bucketlist homestead! We strive to make the process of reserving and getting your purchase as easy as possible.
Because we have limited space, and an ongoing demand for products and a need to keep items as fresh as possible, we have a few guidelines that help this process run as smoothly as possible.
- As soon as you place an order, we will reach out to you via email to give you the most up to date information we have on an estimated delivery date from Azure.
We don’t get the delivery date from Azure until after the deadline, so as soon as we have that date we will email you to let you know and start coordinating a pickup.
- Pickups always need to be made during our business hours.
We are open Mon-Fri 9-5, and Sat 9-3.
Generally we target the Saturday after the delivery for pickup. We try to have the store stocked with our local farm products for you to shop from while you are here and that also lets us be most available to help you load your product up! If that Saturday is not a good fit for you, that is absolutely fine. We do try to be as accommodating as we can. We understand that life is busy and pickups are not always easy to work into schedules. - If you cannot make the Saturday pickup, that is absolutely fine! Please coordinate a date with us for pickup. Again, we do our best to work with you, but as a rule, we do require that orders are picked up within a week of our delivery dates, unless you communicate and arrange an alternative schedule.
- If you have a large number of refrigerated or frozen items, we may ask you to prioritize pickup much sooner. We will coordinate that with you in advance of the delivery. Sometimes we ask for a cooler to set items in, but we will do our best to accommodate as long as space and schedule permits.
- If you need to make arrangements for pickup, and cannot pick up inside of a week, or have a large number of frozen items, we ask that you do your best to be available to make arrangements. We will reach out via email (bucketlisthomestead@gmail.com), text, or phone (336-929-8028). Better communication makes this process work smoothly for all!
- Now the ugly side of things. If for whatever reason your order is not picked up inside of that week window, and we cannot arrange for pickup that works outside of that window, we will at our discretion refund your order minus a 20% restocking fee. Our goal is always to work with you to make this work, but there are times where we have been unable to communicate with people and we eventually have to make a decision to move forward.
If you have any further questions or want to discuss alternate plans, please reach out or stop in and we will be happy to accomodate as much as we can!
Thank you for your continued support!
Timothy and Bethany Farrar
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